Privacy Policy
Before you use or submit any information through or in connection with the Services, please carefully review this Privacy Policy. By using any
part of the Services, you acknowledge that you have read, understood and agree to the collection, use, and disclosure of your information as
outlined in this Policy. To the extent allowed by law, the English version of this Notice is binding and its translations in other languages are
for convenience only; in case of discrepancies between the English version of this Notice and its translations, the English version shall prevail.
INFORMATION WE COLLECT
As further described below, when you use or otherwise access the Services, we collect information in multiple ways, including when you provide
information directly to us, and when we passively collect information from your browser or device (e.g. by logging how you interact with our Services).
Information That You Provide Directly to Us:
I. Registration information:
When you register for our Services or open an account, we collect registration information, such as your name, email address, DOB, your phone number
(for purposes of multi-factor authentication and to provide you with important messages) and any information you choose to provide us such as a profile picture,
facebook, Linked in, instagram.
Information Collected by Our Payment Processors
We use Stripe for payment services. This payment processor may collect personal data including via cookies and similar
technologies. The personal data they collect may include transactional data and identifying information about devices that connect to its services.
They use this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication,
and analytics related to the performance of its services. They operate both as processors for us and independent controllers for the information
they collect directly from our users. Stripe may ask for proof of identity and proof of address. You can learn more about Stripe and read its
privacy policy at https://stripe.com/privacy.
OUR USE OF INFORMATION COLLECTED
GiftMyCarer uses the information collected from the Services in a manner that is consistent with this Notice. We may use the information that you
provide (or otherwise permit the Services to access) for the following purposes:
Communicating With You
We use the information we collect to contact you for administrative purposes (e.g. to provide services and information that you request or to
respond to comments and questions). For instance, if you contact us by email, we will use the information you provide to answer your question or
resolve your problem. In addition, we may call you if you are not responding to email.
We also use the information we collect to send you communications relating to the Services, such as updates on events, communications relating to
products and services offered by us and by third parties, request your feedback on our Services and communications about services we believe will
be of interest to you. For example, we can send periodic emails to registered users of the Services relating to their recent interactions with the
Services.
Text Messages:
You may agree that we can communicate with you regarding your GiftMyCarer account by SMS, MMS, or text message. Message frequency will vary.
Message and data rates may apply. In the event you change or deactivate your mobile telephone number, you agree to promptly update your GiftMyCarer
account information to ensure that your messages are not misdirected. Please note that your wireless service carrier’s standard charges, data rates,
and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services
on a mobile device may be prohibited or restricted by your provider, and not all Services may work with all carriers or devices.
Providing and Improving the Services
We use the information we collect to operate, maintain, provide and improve our Services such as enabling access to the Platform, customer support,
or to complete transactions.
Security and Fraud Prevention
We use the information we collect to secure our Services and to verify identity, prevent fraud, and to continually improve these aspects of our Services.
This includes our request for your (mobile) telephone number to conduct multi-factor authentication when you create an account.
Analytics, Research and Product Development
We use the information we collect to analyse data usage trends and preferences in order to improve the accuracy, effectiveness, security,
usability or popularity of our Services. We may also use the information we collect to train our artificial intelligence/machine learning models.
We further use data in connection with our research on our customer demographics, interests, and behaviour.
Legal
We use information we collect to defend our legal rights, comply with state, local, federal or international laws, and to enforce our
Terms of Service and this Policy.
Legal Requirements:
We may transfer, disclose and preserve your information to courts, law enforcement, governmental or public authorities, tax authorities, or
authorised third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to:
(i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims
asserted against us, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity,
or to respond to or address any other activity that may expose us, you, or any other of our users or members of the public to imminent harm,
legal or regulatory liability, (iv) enforce and administer our Terms of Service or other policies, or (v) protect the rights, property or personal
safety of GiftMyCarer, its affiliates, its employees, its users, or members of the public.
CHILDREN
Our Services are not designed for use by individuals under the age of 13 (or 16 for children located in Europe). If you are under the age of 13
(or 16 for children located in Europe), please do not use the Services and/or submit any information through the Services. If you have reason to
believe that a child under the age of 13 (or 16 for children located in Europe) has provided personal information to GiftMyCarer, please contact us
at giftmycarersupp@gmail.com and we will delete that information from our databases to the extent required by law.
LINKS TO OTHER WEBSITES
The Services can contain links to other web sites not operated or controlled by GiftMyCarer (the “Third-Party Sites”). The policies and procedures
we described here do not apply to the Third-Party Sites. The links from the Services do not imply that GiftMyCarer endorses or has reviewed the
Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.
RETENTION OF YOUR INFORMATION
We retain your information for as long as we deem necessary for the purpose for which that information was collected and for our legitimate
business operations; provided, however, that your information is only retained to the extent permitted or required by applicable laws. When we
no longer need to retain your information, we will take reasonable steps to remove it from our systems and records and/or take steps to anonymise it
so that you can no longer be identified from it in accordance with our internal document retention policies. When determining the retention period
for your information, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature
and length of our relationship with you, possible re-enrolment with our products or services, the impact on the Services we provide to you if we delete
some information about you, mandatory retention periods provided by law and the statute of limitations.
CHANGES TO GIFTMYCARER’S PRIVACY POLICY
GiftMyCarer reserves the right to update or modify this Policy at any time and from time to time. We will notify you of any material updates or changes
we make to this Policy. If you disagree with our revisions to the Policy, you can deactivate your account or discontinue the use of our Services. Please
review this Policy periodically for any updates or changes to this Policy.
By using our Platform and Services after any such update or modification, you acknowledge that you have read and understood the terms of the Policy
as updated or modified.
